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Privacy Policy – Thermofloc.be

1. Responsible for processing

ThermoFloc Belgium (as part of Stucapro - SR TECHNICS BV)

Beekvelden 9A

2520 Ranst – Belgium

E-mail:info@thermofloc.be

Phone: 0477 23 81 77

VAT number: BE 0845.511.782

ThermoFloc Belgium (as part of Stucapro - SR TECHNICS BV) is responsible for the processing of personal data as described in this privacy policy.

2. What personal data do we process?

We only process data that is necessary for our services:

a) When placing orders

  • First and last name

  • Billing and delivery address

  • E-mail address

  • Phone number

  • Company details (for professional customers: company name, VAT number)

  • Order and payment details

b) When using the website

  • IP address

  • Browsing behavior on the website

  • Technical data via cookies (see cookie policy)

c) When contacting

  • Data you provide yourself via forms, e-mail, or phone

3. Purposes of processing

We use your personal data solely for:

  • Processing and delivering orders

  • Invoicing and accounting obligations

  • Customer service and communication

  • Warranty and after-sales service

  • Legal obligations

  • Improvement of our website and services

  • Marketing (only if you gave consent)

4. Legal basis

The processing is based on:

  • The execution of a contract (order)

  • Legal obligations

  • Legitimate interest (e.g., customer service)

  • Consent (e.g., newsletter)

5. Use of Odoo

Thermofloc.be uses the platformOdoofor:

  • Management of the website and webshop

  • Processing of orders

  • Invoicing

  • Customer management (CRM)

A data processing agreement has been concluded with Odoo. Odoo processes personal data solely on our behalf and in accordance with GDPR legislation.

6. Transfer to third parties

We only share personal data when necessary with:

  • Transport partners for delivery

  • Payment providers

  • Accounting office

  • IT partners such as Odoo

These parties may only use your data for the execution of their assignment.

We never sell personal data to third parties.

7. Retention period

We do not retain personal data longer than necessary:

  • Facturatiegegevens: 7 jaar (wettelijke verplichting)

  • Marketing data: until unsubscribe

8. Security

We take appropriate measures to protect your data:

  • Secure connection (SSL)

  • Limited access to systems

  • Strong authentication

9. Your rights

You have the right to:

  • Access your data

  • Have incorrect data corrected

  • Have data deleted

  • Restrict processing

  • Object

  • Transfer your data

You can request this via:info@thermofloc.be

You also have the right to file a complaint with the supervisory authority:

10. Cookies

Thermofloc.be uses cookies for:

  • Proper functioning of the website

  • Visitor analysis

  • Marketing (if permitted)

More information can be found in our cookie policy.

11. Changes

ThermoFloc Belgium (as part of Stucapro - SR TECHNICS BV) may modify this privacy policy. The most recent version is always available on the website.

Last update:05/02/2026